TrustRadius Insights
Users have found that using Sinch helps improve communication with clients, regardless of distance. The software enhances connectivity and …
Overview
What is Sinch?
Sinch (formerly CLX Communications) offers a range of SMS messaging services, including the former mBlox, which was acquired in 2016 and serves as a component of Sinch messaging services
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Pricing
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What is Sinch?
Sinch (formerly CLX Communications) offers a range of SMS messaging services, including the former mBlox, which was acquired in 2016 and serves as a component of Sinch messaging services
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
PJ's Sinch Sock System Demo
YouTube
Yodazone demo #IoT mobile hackthon Tessel+sinch+pubnub
YouTube
Sinch App - The Ultimate Temporary Workforce Solution
YouTube
Product Details
- About
- Tech Details
What is Sinch?
Sinch Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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(5)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users have found that using Sinch helps improve communication with clients, regardless of distance. The software enhances connectivity and bridges any gaps in coverage or delivery issues. However, some users have discovered better alternatives with other providers. Sinch is widely utilized for SMS/MMS sending infrastructure and mobile wallet technology. It reliably sends MT globally, making it particularly useful for A2P registrations in India and Vietnam. Users rely on Sinch's connections with mobile operators around the world to fill expertise gaps in A2P SMS. Additionally, the product ensures good quality routes for message delivery anywhere on the globe. Sinch is also used to manage large-scale SMS campaigns and integrate them into various messaging channels based on user preferences, making it a versatile solution. One of its standout features is its ability to offer great discounts at scale, allowing users to stay competitive in pricing. The product provides global SMS coverage and enables the broadening of available messaging channels. When occasional issues arise with SMS responses from short codes, users appreciate Sinch's helpful support in resolving these problems. The software is also used for various other purposes such as initiating SMS communications with field teams, channel partners, and end-user customers. Moreover, it aids in automating bank statement delivery, customer support, and banking platforms over WhatsApp API, resulting in cost reduction and ease of access for successful business solutions. Sinch's direct connections and relationships are also utilized for additional product offerings. For example, it supports video chatting in a marketplace without the need to build custom web RTC software. Users value the balance between using reputable companies like Sinch and supporting smaller ones, especially for core functionalities like video chatting. Furthermore, Sinch offers a platform for users to share text, audio, video, and multimedia content—a crucial feature for creating social engagement among users. The product's full API call log has proven useful for tracking and addressing issues promptly. Despite these positive aspects highlighted by users, there have been occasional negative experiences with billing and support, resulting in wasted time and effort for some customers. On the other hand, Sinch has effectively addressed shortcomings by improving compliance in organizations through sending SMS notifications for regular training sessions. Additionally, it provides excellent service and support with high performance for servicing short codes. Overall, Sinch, formerly known as mBlox, is widely relied upon to provide reliable, scalable, and flexible SMS solutions for businesses. It offers high availability and enhances message delivery for marketing purposes by procuring short and long code numbers.
Reliable Platform: Many users have found Sinch to be a reliable platform for sending SMS to clients around the world. Several reviewers have mentioned that they trust Sinch's services and have experienced consistent delivery of messages.
Wide Range of Functionalities: Sinch offers a wide range of functionalities that make it easy for clients to connect with businesses through their mobile phones. Numerous users appreciate the multiple options provided by Sinch, including audio calls, video calls, and chat functionality, without the need for complex coding.
Easy Implementation and Integration: The SMS solution provided by Sinch is easy to implement and integrate into existing systems. Several customers have commented on how straightforward it is to incorporate Sinch into their backend interfaces, thanks to simple code integration. They also value the availability of Sinch's SDK in almost every language, which makes implementation smooth and hassle-free.
Cons: Poor customer support: Several users have had a negative experience with Sinch's support team, describing them as ignorant and unhelpful. Issues with payment system: Some users have encountered problems with Sinch's payment system, stating that they were debited but did not receive the corresponding credits. They also mentioned that the payment was not recorded in the billing history. Pricing concerns: Many users expressed dissatisfaction with Sinch's pricing, mentioning that they were not able to obtain pricing data through Sinch's API. Additionally, some users reported that Sinch raised their prices without notifying them, resulting in significant losses for their business. The offer of a refund for only a small percentage of their losses was considered inadequate by these users.
Users who have worked with Sinch as an SMS Aggregator have made the following recommendations:
- Use Sinch for large organizations that want full control of their mobile messaging.
- Consider using GCM or AWS for native support, or Firebase for messaging app integration.
- Collaborate with Sinch to enhance your messaging capabilities.
In addition, some users have suggested that it would be helpful to have the ability to create additional users in the admin panel of Sinch, since sharing login credentials may not be ideal for certain users.
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
August 02, 2018
Easy to use and reliable
We used mBlox (CLX) to procure short and long code numbers for our customers in the Americas (including vanity codes). We also used mBlox to get carrier certifications to activate routes and enhance message delivery. Those long and short codes were used for marketing purposes to deliver SMS messages to recipient's cell phones as well as to get replies back.
- Short and long code procurement and management.
- Certification of long and short codes.
- Route management.
- Improved UI for easier navigation to the owned short codes and status of their certification.
- List of carrier requirements for certification (i.e. keywords).
- Language and character do's and don't's for specific routes.
- Ease of use - straightforward purchasing process and setup.
- Satisfied customers - reliable routes and service for text messaging.
- Integration with our marketing platform made the use of codes easy.
We considered LANCK telecom but we didn't see guaranteed results in certain regions as well as price wise some of the carriers were getting too expensive. Procurement and certification were of some other concerns and mBlox has a very friendly UI and helpful stuff to navigate the SMS messaging space.
We use mBlox to provide high availability, scalable SMS solutions to small, medium, and enterprise level businesses. The value mBlox brings is immense due to the high availability, and quality of their support. We use mBlox as a backend vendor to drive features and products in our application. mBlox solves the problem of reliability, and scalability for us. Their team is also flexible to work with.
- mBlox has top tier support, with 24/7/365 availability.
- mBlox engineers have industry knowledge that allows tuning and optimizing to each of the carriers they interconnect with.
- mBlox's service implementation team has industry knowledge which helps shortcode programs get approved by the carriers quickly.
- Honestly, mBlox is spot on in terms of support, I can't think of anything they should improve on.
- mBlox's cost structure has had a positive effect on our ROI.
- mBlox is able to provide affordable top tier service.
mBlox compares in SLA and QoS to other top tier aggregators. We interconnect with several vendors who provide wholesale enterprise level SMS and MMS services like mBlox, and they all compare around the same. Quality of service is key, and we've found them to be no greater, and no worse than their competitors.